We use cookies! By browsing our site you must agree to our use of cookies. Accept cookies Find out more

Privacy Policy

How we use your information

This privacy notice tells you what to expect when Drawmer Electronics Ltd collects personal information. It applies to information we collect about you such as:

Visitors to our websites

When someone visits http://store.drawmer.com we collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. We collect this information in a way which does not identify anyone. We do not make any attempt to find out the identities of those visiting http://store.drawmer.co . We will not associate any data gathered from this site with any personally identifying information from any source. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it.

Users with accounts

If you sign up for an account with us we will store any information you give to us in a secure database. Any information that is considered a risk to your security is sent to us in an encrypted form.

Use of cookies by Drawmer Electronics Ltd

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site.

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

People who call our helpline

When you call the Drawmer Electronics Ltd's helpline we may collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness.

People who make a complaint to us

When we receive a complaint from a person, we make up a file containing the details of the complaint. This normally contains the identity of the complainant and any other individuals involved in the complaint.

We will only use the personal information we collect to process the complaint and to check on the level of service we provide. We may compile and publish statistics showing information like the number of complaints we receive, but not in a form which identifies anyone.

We usually have to disclose the complainant's identity to whoever the complaint is about. This is inevitable where, for example, the accuracy of a person's record is in dispute. If a complainant doesn't want information identifying him or her to be disclosed, we will try to respect that. However, it may not be possible to handle a complaint on an anonymous basis.

We will keep personal information contained in complaint files in line with our retention policy. This means that information relating to a complaint will be retained for four years from closure. It will be retained in a secure environment and access to it will be restricted according to the need to know principle.

Similarly, where enquiries are submitted to us we will only use the information supplied to us to deal with the enquiry and any subsequent issues and to check on the level of service we provide.

People who notify under the Data Protection Act 1998

Many businesses are required by law to notify certain specified information to the Information Commissioner. This may contain personal information, for example where the business is a sole trader. The ICO compiles this information into a register which it is required by law to make publicly available. The ICO puts technical measures in place to prevent the bulk down-load of the electronic version of the register. However, as the register is publicly available, the ICO cannot give any guarantees as to how the information contained on the register will be used by those accessing it.

When businesses fill in their notification forms, they are asked to provide the contact details of a relevant member of staff. ICO will use this for its own purposes, for example where we have a query about a notification, but will not put it on the public register.

When we request information as part of the notification process, we make it clear where the provision of information is required by law and where it is voluntary.

Complaints or Queries

Drawmer Electronics Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Drawmer Electronics Ltd collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

Drawmer Electronics Ltd tries to be as open as it can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a subject access request under the Data Protection Act 1998. If we do hold information about you we will:

To make a request to Drawmer Electronics Ltd for any personal information we may hold you need to put the request in writing addressing it to our Internal Compliance Team, or writing to the address provided below. A fee may be charged to cover our administration costs.

If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.

If we do hold information about you, you can ask us to correct any mistakes by, once again, contacting the Internal Compliance Team.

Disclosure of personal information

In all circumstances we will not disclose personal data without consent. However when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. Further information is available in our Information Charter about the factors we shall consider when deciding whether information should be disclosed.

You can also get further information on:

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

We keep our privacy notice under regular review. This privacy notice was last updated on 29th August 2013.

How to contact us

Requests for information about our privacy policy can be emailed to the Compliance Department or by writing to: Compliance Department, Drawmer Electronics Ltd, Coleman Street, Parkgate, Rotherham, South Yorkshire,S62 6EL. United Kingdom.