Privacy Policy

We’ve updated our Privacy Policy in line with changes to EU law around how we use the data we hold about you.

How we use your information

This policy sets out the basis on which we will process any personal data we collect from you, or that you provide to us. Please read it carefully to understand our views and practices regarding your personal data and how we will treat it.

This policy applies when you interact with us; for example, when you visit our websites, social media pages, write to us or register a product. Any order you place is also subject to the terms and conditions related to that product.

If you have any questions regarding any of these terms, please contact us directly via any of the methods listed at the end of this document.

Our Pledge

We will not sell your information.
We will not share your information unless you wish us to do so for the purpose of dealing with an enquiry, investigating a complaint, or unless we are legally obliged to do so.
We will process your data in accordance with current data protection legislation and good data handling principles.
We will only contact you if you have given us permission to do so, or if we need to contact you so we can provide the products or services you have requested.

Visitors to our websites

When you visit store.drawmer.com, we use a third-party service, Google Analytics, to collect standard internet information and details of visitor behaviour patterns. The data is used by us for statistical and analytical purposes to improve our service to you. This information is only processed in a way which does not identify anyone.

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website, allows us to improve our site and also to help improve our products. By continuing to browse the site, you are agreeing to our use of cookies.

Users with accounts

If you sign up for an account with us we will store any information you provide to us is stored on secure servers within the EU. Any payment transactions will be encrypted and processed by our payment provider WorldPay. We do not store any payment or credit card information either on our servers or in hard copy format at our offices. Where we have given you (or where you have chosen) a password which enables you to access certain parts of one of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Any information that is considered a risk to your security is sent to us in an encrypted form.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Use of cookies by Drawmer Electronics Ltd

As is common practice with almost all professional websites this site uses cookies, which are tiny files that are downloaded to your computer, to improve your experience. This page describes what information they gather, how we use it and why we sometimes need to store these cookies. We will also share how you can prevent these cookies from being stored however this may downgrade or 'break' certain elements of the site's funtionality.

We use cookies for a variety of reasons detailed below:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website.

Analytical/performance cookies. They allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

We do not use cookies to

Collect any personally identifiable information (without your express permission)
Collect any sensitive information (without your express permission)
Pass personally identifiable data to third parties
Pay sales commissions

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout

People who call our helpline

When you call the Drawmer Electronics Ltd's helpline we may collect Calling Line Identification (CLI) information. We use this information to help improve its efficiency and effectiveness.

Marketing

Users who register with store.drawmer.com do so to purchase spares for Drawmer products. The contact information provided is not used for any other purpose other than to process your order. You may seperately decide to join our mailing list if you would like to receive occasional newsletters & product updates, or participate in competitions. This can be done via our main site www.drawmer.com

Who do we share your information with?

We may share some of your personal information if necessary (namely your name, email address and/or contact telephone numbers), but only to authorised Drawmer Distribution channels, and for the purpose of providing the service or products requested,.

We may disclose your personal information to third parties:

In the event of a legal requirement to provide information, such as to law enforcement agencies relating to criminal activity

Data Protection Officer

Our Data Protection Officer is Colin Cowton & he can be contacted at info@drawmer.com

You have the right to make a complaint to the Information Commissioners Office at https://ico.org.uk/for-the-public/

Complaints or Queries

Drawmer Electronics Ltd tries to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.

This privacy notice was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of Drawmer Electronics Ltd collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below.

Access to personal information

You have the right to access information held about you. Any access requests should be made to the contact details shown at the end of this document.

You have the right to object to or restrict our data processing, the right to be forgotten by us and the right to withdraw consent for us to use your data. Clearly in certain circumstances this would mean we could not provide our products or services to you.

Our security procedures mean that we may have to request proof of identity before we disclose information to you.

Links to other websites

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

Changes to this privacy notice

This policy was last updated in May 2018. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

How to contact us

Questions, comments and requests regarding this privacy policy are welcomed. You can write to us at:

Drawmer Electronics Ltd, Coleman Street, Parkgate, Rotherham. South Yorkshire. S62 6EL. UK

email us at mail@drawmer.com or call us on 01709 527574

Continue

Shopping Cart